Refund and Returns Policy
Returns, Exchanges, Replacements & Refunds –
All our products can be returned within 14 days from fulfillment date. Please note that the item must be in unused, and sell-able condition and all parts of the product and its packaging, caps, brand boxes, pamphlets, etc, must be returned in order for a refund to be issued. Shipping fees paid to deliver the order are nonrefundable. We will not accept returns or replacements for products whose boxes/packaging are ripped, creased, crushed, or missing; or if any significant amount of fragrance is used.
Sometimes postal can be hard on your packages. In the event that you receive a damaged product in the mail, Email us right away with the details and attach a picture of the product as you received it for a replacement.
*Replacements will only be issued if an accurate/clear picture of the damage is provided*
We are only human and we may make a mistake. In the event that you receive the wrong fragrance, Email us right away with the details and attach a picture of the product as you received it.
We work so hard to ensure that your shopping experience is completely 100% satisfying and enjoyable, Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you, as long time experience online business we have 100% positive feedback reviews on different online stores, If u have any issue or problem regarding item you received please contact us via email and we will work hard to resolve any issue within 24 Hours ….
We guarantee that your order arrives in safe, perfect condition. If, for some reason, your product arrives broken or damaged, please contact us immediately and we can make immediate arrangements. Please include your order number and photos of the damage item In the email.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@countriesparfum.com and send your item to:
Po Box 2641
Rancho Cucamonga ca 91729
Shipping returns
To return your product, you should mail your product to:
Po Box 2641
Rancho Cucamonga ca 91729
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at info@countriesparfum.com for questions related to refunds and returns.
